Terms & Conditions

Terms & Conditions

We kindly ask you to read and accept these Terms and Conditions carefully before placing an order with The Negative Space. The owner and operator of this website (“tns-official.com”) is :

The Negative Space
( E-mail: mail@tns-official.com).

Throughout these Terms and Conditions, The Negative Space (“The Negative Space”, “we”, “us” or “our”) shall be referred to as “the company”, while the company’s customers shall be referred to as “the customer” (“you”, “your”). The Terms and Conditions apply to any transaction between the company and the customer, whether made online or at one of the company’s physical locations (“Showroom”, “Studio”, “Pop-up store”).

DISCLAIMERS

We accept no liability for printing and typing errors as well as obsolete items. While we strive to use only highest quality photography to represent our products in the most accurate and realistic way in terms of color, size, and shape, we cannot guarantee that the products you receive will look exactly the same as different computer screen will produce different colors outcome and detail.

LEGAL CAPACITY

By placing an order on our website, you are giving consent that you are over the age of 18. If you are under 18 you must let your parents or legal guardian know about our terms and conditions before using this website and placing an order. We reserve the right to accept orders only from those over 18 years.

DISCOUNTS AND VOUCHERS

The Negative Space may offer a discount on some products that is applied automatically at checkout. The discount is based solely on our regulations so you can mix products of various styles, items, and colors in the same order. None of the occasional promotional codes may be combined with each other unless stated otherwise. We may issue some gift cards or e-vouchers for appointed time and customers can apply them within check out with terms and conditions. Should the customer fail to apply a promotional code, they can contact our customer support on our Contact tab regarding the matter. Promotional codes may not be applied to an order paid for with a gift card.

PERSONAL INFORMATION

To place your order, you need to create an account with your email address. You then will be prompted to set up a password in order to be able to access your account and saved your details. All provided information should be true, accurate, current and complete in all respects. The personal information you enter during a purchase is used solely for order processing and promotion purposes; it will only be disclosed to the third parties directly involved in the production of your order or promotion.

Returns

We kindly ask you to read and accept these conditions before returning your product. We offer the opportunity to exchange and refund our products ordered only from our official webshop. Please note that some products are not exchangeable due to hygienic reasons, unless there is any manufacturing error.

EXCHANGE

You should always contact mail@tns-official.com for review before returning the goods to us. If the following case happen to you such as defect or wrong product, we will accept exchanges within 7 days of delivery as shown by your tracking number. We ask that exchange requests are only made for items in unused and original condition. All labels and hangtags must still be in tact. The company reserves the right to deny the exchanges if the products do not comply to the conditions mentioned above. We do not assume responsibility for packages lost or damaged while being shipped to us. Pack breakable items with care and use the original packaging. Please note that not all products are eligible for exchanges. Print and fill in the Returns Form and send it together with the products you want to exchange.

WARRANTY

Rains’ products purchased via our webshop starting from August 2020 are covered by a 1-year warranty. If you make a claim of your purchase within the 1-year warranty period and we accept the claim, we will offer you a replacement with free shipping. And if you purchased Rains’ products before August 2020, or from Department Stores, or from our stockists and you can prove the purchased is within 1 year of warranty, we will ofer a 50% OFF on your replacement product. Please note that you can only make a one time warranty claim and sale products purchased from our webshop above 5% OFF will not be eligible for the warranty. Secrid’s products come with a 2 year warranty, and additional 1 year with registration. Ucon Acrobatics’ products come with 3 years warranty. You should always contact mail@tns-official.com for review before returning the goods to us or if you have any question regarding the warranty. Print and fill in the Returns Form and send it together with the products you want to claim warranty.

REFUND

We offer the opportunity to do refund within 7 days of delivery as shown by your tracking number. Email mail@tns-official.com with your order number to begin your refund. We do not assume responsibility for packages lost while being returned to us and customer will bear the shipping cost. We will incur 5% charge on all refunded goods as a processing fee.

Send returns and exchanges to :

The Negative Space
Ruko Palm Crown Blk OO1
Jl. Taman Surya 5 No. 35
Pegadungan, Kalideres,
11830

Requests on return and exchange will be processed in 5-10 working days.