Shipping & Orders
All orders will be shipped using the service of your own choice, either by Regular (REG) or Express (EXP) service. The estimated arrival time for REG service will be 1-2 days (JABODETABEK) and EXP service will be 1 day (JABODETABEK). Other cities may vary depending on the location. Most orders will be shipped and processed within 24-48 hours of purchase, and if later than 48 hours our team will contact you to inform about the delay.
For international shipping, please contact us by email or our live chat before making any order and we will assist you with the shipping options.
A tracking number will be provided to you upon shipment of your purchase. This tracking number is created by the shipping carrier and will be updated when your package has been scanned into their system, as well as throughout the shipping process
The Negative Space reserves the right to accept, refuse, cancel or hold any order you place with us. Once we’ve received your order, you’ll receive an order confirmation email that indicates the order number and contains information about the details of your order and the expected delivery timeline. By submitting an order, the customer accepts full responsibility for having checked that all the styling options of the chosen product/s AND the size and color are correct. Every submitted order shall be considered final.
We reserve the rights for print errors, change in prices, missing and delayed deliveries and sold out items. Please note that we do not store any debit/credit card information. You can pay with the following methods :
Payment can be done using credit card with VISA, Master Card, and JCB logo to our dedicated account. No confirmation needed for this method.
Payment is done through ATM/Internet Banking to our dedicated account. Please make sure all the information is correct before making any payment. Follow the steps shown on how to make payment. No confirmation needed for this method
Payment is done by scanning the QR code that is shown upon check out. Please make sure all the information is correct before making any payment. You can pay using your OVO, GOPAY, DANA, SHOPEE PAY or any QR enabled e-wallet.